Comment acheter chez Amapola Biocosmetics

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HOW TO BUY AT AMAPOLA BIOCOSMETICS

Welcome to AmapolaBio.
You can buy on our website if you are from one of these countries:

FRANCE, HOLLAND, BELGIUM, GERMANY OR ITALY.

If you have any questions, here you have us to solve it: write to us at cosmetica@amapolabio.com. We will be happy to assist you. If you are already registered, enter your password and all your data will be loaded. If you are not registered, register or simply leave us your shipping information, you can also buy without being registered.


I FORGOT MY PASSWORD. DO NOT WORRY, CLICK ON “IF YOU DO NOT REMEMBER YOUR PASSWORD, WE WILL SEND IT TO YOUR MAIL” THAT YOU WILL FIND ON THE SCREEN IN WHICH YOU MUST ENTER YOUR MAIL WITHIN THE PURCHASE PROCESS.

If you choose the payment BY TRANSFER you must make the deposit to the account ES91 1491 0001 2821 3014 7321 (Triodos Bank). As soon as we receive the amount in our account or a payment receipt in our email, webpedidos@amapolabio.com, we will proceed to send you the order. You will receive a confirmation email along with the invoice for your order.

SHIPPING COSTS.

€ 17 for any shipment.
€ 10 for shipments over € 50.
Free shipping for orders over € 100.


RETURNS

Can I return a product?

We will accept the return of products as long as they have not been opened or used and they are in perfect condition and in their original packaging.
Do not take more than 14 days from receipt of the product. Beyond this period, we will not be able to accept returns.

You must send us the product and, once we verify that it is in perfect condition, we will make the refund through the same means of payment that you used to pay for the order (or a gift card), less the original shipping costs. Shipping costs to Amapola for exchanges or returns are at your expense.

You can return it to this address: Amapola Biocosmetics C / Arado, nº 33 40197 San Cristóbal de Segovia (Segovia)

You are responsible for ensuring that both the product and its packaging reach us in perfect condition; if not, we will not be able to refund. Use the same box in which the order arrived (or a similar one) to avoid damage to the packaging during transport.

  • What happens if a product in my order is wrong or defective?Please check your order upon receipt, if any product is not correct we will take care of everything. Contact us and we will solve it.
  • I have received a damaged product, what can I do?
    Contact us and we will solve it.
  • I have made an order to Amapola, but I have repented and I no longer want it.If you regret write or call us as soon as possible. If your order has not left our offices, we will cancel it without problem.